Updates and Information

As our Nation and Governor of California work diligently to address and respond to the Corona virus COVID 19 pandemic, Shelter From The Storm, Inc. (SFTS) is taking the following measures to ensure the safety and well-being of our employees and clients. We know that domestic abuse will still be occurring, and survivors will still need support and assistance therefore our employees will still be working to respond to your questions and provide assistance as much as possible over the phone.


  1. We are asking you to call us for assistance and help instead of coming to our Community Counseling Center/main office. Advocates and staff will be available during business hours to answer your questions, direct your calls, and provide assistance.

  1. All groups and classes have been suspended. You can still call and speak to one of our advocates or clinicians for assistance.

  1. All in person counseling sessions have been suspended. Clients with scheduled one on one advocacy and/or counseling appointments have been contacted to schedule telephonic sessions with their case manager and/or clinicians.

  1. Our emergency domestic violence shelter hotline is available 24/7 by calling locally: 760-328-7233 or toll free at 1-800-775-6055. Bilingual advocates are available to assist and provide support to callers in crisis.

  1. Victims calling the crisis hotline will be carefully screened and assisted with establishing safety plans or amending their existing safety plans for them and their children. Resources will be provided, and danger assessments conducted based on danger levels a future entry date will be issued.

  1. Donation acceptance have been suspended. We will be unable to accept donations of lightly used and news items at this time.  We encourage our donors that have items to donate to contact the local homeless shelters that are in dire need of clothing, food items, and other donations.

  1. Monetary donations are still needed and being accepted. Checks can be mailed to: Shelter From The Storm, Inc. 73550 Alessandro Drive, Suite 103, Palm Desert, CA 92260, submitted online on our website or can be called in through our main office number at 760-674-0400 or 760-895-0202.


Please be mindful to:

  • Wash hands frequently with soap and water.

    • Wash your hands with soap and water regularly. Wash for at least 20 seconds. If soap and water is not accessible, use alcohol-based hand sanitizer.

  • Cover a cough or sneeze.

    • Cover your cough or sneeze with your sleeve or a disposable tissue.

  • Don’t touch your face.

    • Avoid touching your eyes, nose, or mouth with unwashed hands. If you do touch your face, wash your hands or use alcohol-based hand sanitizer, if you are unable to wash with soap and water.

    • Clean surfaces that are frequently used with disinfecting cleaning agents, including door handles, desk tops, phones, and counter tops.

  • Keep your distance.

    • Avoid close contact with people who are sick.

We will continue to closely monitor the Corona Virus COVID 19 to remain informed and make needed adjustments and accommodations to reduce the spread of this disease and lower the risk of exposure for our employees and clients.